Expert on service operations management with a focus on healthcare delivery operations, econometrics, and spreadsheet modeling.
- Hospital operations: emergency departments
- Service sector operations
- Serves as a reviewer for several journals, including Management Science, Operations Research, Manufacturing & Services Management, and Production and Operations Management Journal.
- Research published in Management Science, the Annals of Emergency Medicine, the American Journal of Emergency Medicine.
- Analytics/modeling for business insight
- Member, Institute for Operations Research and the Management Sciences (INFORMS)
- Visiting Scholar of the Wharton School, University of Pennsylvania, 2013-Present
- Co-author, "Modeling for Insight: A Master Class for Business Analysts"